[Product Details] Item : GRIPTOK 1pc
Material : PC, EPOXY, TPU, GEL TAPE, ACRYLIC
Size : 47X47 (MM)
Distributor : SM ENTERTAINMENT
Country of manufacture : South Korea
Manufacture Date : 2024.02
Weight : 30g

[NOTE]
- The GripTok is an assistive product to make using your smartphone more convenient, but is not intended to prevent your smartphone from being dropped or to absorb shocks. Please be careful not to damage your smartphone and GripTok by dropping it.
- The adhesion of the GripTok may vary depending on the condition or nature of the surface of the attachment.
- It may not stick well to or may fall easily off the devices with enhanced anti-fingerprint or anti-contamination coatings (e.g., iPhone 7 black, etc.), please use the product after installing the case. Please refer to this when purchasing and using GripTok.
- It does not stick well to curved, uneven, or contaminated areas. If sweat or fingerprints get on the adhesive, the adhesion decreases.
- It is recommended to use a GripTok with a separate case that has been verified for adhesion for devices that do not stick stably. (In the case of leather material or uneven case, it may not be attachable.)
- Some of the protective cases may cause physical and chemical changes to GripTok adhesive due to the material used. (Leather case can be damaged.)
- Do not use Thinner or organic solvents when cleaning.
- There is a risk of dropping bulky and heavy tablet PC products, so be sure to hold them with your hands.
- Do not use the GripTok with a wireless charger. If you mix the GripTok with a wireless charger, the charging function may not work properly.
- Due to the nature of the material, there may be small scratches.
- Actual product colors may vary from what's displayed on the screen due to monitor differences.

[NOTICE]
- This product is designed for users aged 14 and above, and is not intended for use by children.
- This product may be exchanged or compensated in accordance with the Consumer Dispute Resolution Standard notified by the Fair Trade Commission.

[Shipping]

• Shipping Method : Selected by customer
• Shipping Area : Worldwide (destinations excluding Japan, China, Macao)
• Shipping Cost : International Shipping Fee
• Shipping Time : 5 - 10 days
• About Shipping :

  - All other orders will be dispatched on the following day.

  Additional shipping surcharges may apply for rural addresses.

  - Shipment delays may occur due to internal warehouse issues.
  - We will contact you separately in the case of foreseeable shipping delays and/or sold-out items.

  - For items with designated sales period, cancellation is available only during the said period.

  
  

  Customs and Duties

  - International shipments may be subject to customs duties and taxes, which are levied once
  the shipment reaches the recipient’s country. Additional charges for customs clearance must be
  fulfilled by the recipient.

  - SMTOWN &STORE has no control over customs charges. Customs policies vary widely by country.
  Please contact your local customs office for more information.

  Orders that are returned due to the recipient’s refusal to pay customs duties will not be shipped again.
  All charges that occur during the process are the customer’s responsibility.

[Returns & Exchanges]

[How to Submit a Request for Exchange/Return]

- Send a picture of the whole or part of the defective item with the order number, product barcode, and reason for return/exchange to cscenter_en@smtown.com within 7 days after receiving the item. - If the size of your file is too large, submit a private inquiry via email at cscenter_en@smtown.com.


1. Send a picture or video of the whole or part of the defective item with the order number, product barcode,
and reason for return/exchange to cscenter_en@smtown.com within 7 days after receiving the item.
2. We will contact you once we process your return request.
3. Please include your order number, name, and ID on a slip of paper in your return package.
・ Items returned without prior request and confirmation are not eligible for refund.
・ Return Shipping Fees
- Refunds/exchanges are not offered for change of mind.
- For wrong or defective items, the store is responsible for return shipping fees.
・ Cash on delivery is not available for EMS shipments. If you send us a copy of your return
shipment receipt, we will refund the shipping fee after confirmation.
・Exchange/Return Shipping Fees
- Change of Mind: Returns are not accepted.
- Wrong, Damaged, or Defective Items: The store is responsible for return shipping fees.
(For details, please submit a Private Inquiry or email us at cscenter_en@smtown.com)

- Nicks under 5 mm and scratches/dents that may form during manufacture are not grounds for exchange or return.
- For printed/paper/portrait merch, defects on the back or background (not on the face) and scratches, dents, or nicks that may form during manufacture are not grounds for exchange or return.
- Only defects that are visible in the absence of light reflection are eligible for exchange/refund.
- PVC material is sensitive to heat and humidity. Product may distort in shape or stick to other PVC materials. This is not grounds for exchange or return.