[Product Details] Product: Grip Tok (1 pc)
Material : PC, EPOXY, TPU, GEL TAPE, ACRYLIC
Size: 50×50 (MM)
Salesperson: SM ENTERTAINMENT
Country of Manufacture: Korea
Year and month of manufacture: 2023.10
Weight: 30 g

[Guidelines]
- GripTok is an auxiliary product that adds convenience to the use of the smartphone, and it does not prevent damage caused by the drop of the smartphone or absorb shock. Damage to smartphones and grip talk caused by falling is consumer fault and cannot be compensated for damage.
-The adhesive performance of the GripTok may vary depending on the condition or nature of the surface where it is attached.
- Devices with enhanced fingerprinting and anti-pollution coatings (e.g. black on iPhone 7s) may not stick well or easily fall off.
Please use this product after installing the case and refer to the purchase and use of GripTok.
-It does not stick well to curved, uneven or contaminated areas. If sweat or fingerprints get on the adhesive, the adhesion decreases.
-It is recommended to use the GripTok in conjunction with a separate case that has been verified for adhesion when the GripTok may not stick stably. (For leather or uneven cases, attachment may not be possible.)
-Some protective cases sold on the market may make physical and chemical changes to the GripTok adhesive due to the material used. (For leather cases, the material may be damaged.)
-Do not use thinner or organic solvents when cleaning.
-There is a risk of dropping large and heavy tablet PC products, so make sure to hold them with your hands.
-Do not use GripTok with a wireless charger. Charging may not work normally if the GripTok is mixed with a wireless charger. We are not responsible for any problems that occur in combination with a wireless charger.
-Because of the nature of the material, there may be fine scratches.

[Additional information]
- This product is for people over the age of 14 and is not for children.
- This product is subject to exchange or compensation in accordance with the Consumer Dispute Resolution Standards notified by the Fair Trade Commission.

[Shipping]

• Shipping Method : Selected by customer
• Shipping Area : Worldwide (destinations excluding Japan, China, Macao)
• Shipping Cost : International Shipping Fee
• Shipping Time : 5 - 10 days
• About Shipping :

  - All other orders will be dispatched on the following day.

  Additional shipping surcharges may apply for rural addresses.

  - Shipment delays may occur due to internal warehouse issues.
  - We will contact you separately in the case of foreseeable shipping delays and/or sold-out items.

  - For items with designated sales period, cancellation is available only during the said period.

  
  

  Customs and Duties

  - International shipments may be subject to customs duties and taxes, which are levied once
  the shipment reaches the recipient’s country. Additional charges for customs clearance must be
  fulfilled by the recipient.

  - SMTOWN &STORE has no control over customs charges. Customs policies vary widely by country.
  Please contact your local customs office for more information.

  Orders that are returned due to the recipient’s refusal to pay customs duties will not be shipped again.
  All charges that occur during the process are the customer’s responsibility.

[Returns & Exchanges]

[How to Submit a Request for Exchange/Return]

- Send a picture of the whole or part of the defective item with the order number, product barcode, and reason for return/exchange to cscenter_en@smtown.com within 7 days after receiving the item. - If the size of your file is too large, submit a private inquiry via email at cscenter_en@smtown.com.


1. Send a picture or video of the whole or part of the defective item with the order number, product barcode,
and reason for return/exchange to cscenter_en@smtown.com within 7 days after receiving the item.
2. We will contact you once we process your return request.
3. Please include your order number, name, and ID on a slip of paper in your return package.
・ Items returned without prior request and confirmation are not eligible for refund.
・ Return Shipping Fees
- Refunds/exchanges are not offered for change of mind.
- For wrong or defective items, the store is responsible for return shipping fees.
・ Cash on delivery is not available for EMS shipments. If you send us a copy of your return
shipment receipt, we will refund the shipping fee after confirmation.
・Exchange/Return Shipping Fees
- Change of Mind: Returns are not accepted.
- Wrong, Damaged, or Defective Items: The store is responsible for return shipping fees.
(For details, please submit a Private Inquiry or email us at cscenter_en@smtown.com)

- Nicks under 5 mm and scratches/dents that may form during manufacture are not grounds for exchange or return.
- For printed/paper/portrait merch, defects on the back or background (not on the face) and scratches, dents, or nicks that may form during manufacture are not grounds for exchange or return.
- Only defects that are visible in the absence of light reflection are eligible for exchange/refund.
- PVC material is sensitive to heat and humidity. Product may distort in shape or stick to other PVC materials. This is not grounds for exchange or return.