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*2024 EXO FAN MEETING : ONE MD끼리만 구매 가능 합니다.
*6/7 ~ 6/14 이내 배송 시작될 예정입니다.
*Only 2024 EXO FAN MEETING : ONE MDs can be purchased together in the same order.
*This product will be dispatched from 6/7 to 6/14.
*2024 EXO FAN MEETING : ONE MD仅限在同系列商品之间购买。
*该商品在于 6/7 ~ 6/14 期间按顺序进行配送。

Product Details

[Product Details] Item : TUMBLER SET (TUMBLER 1pc, PHOTO CARD 1pc)
Size : TUMBLER 97X265(1.18 L), PHOTO CARD 55X85 (MM)
Country of manufacture : China
Manufacture Date : 2024. 05
Weight : 750g

- Please wash before use. When opening and closing the lid, fine dust may occur, so please wash the lid once more before use.
- After pouring hot drinks, close the cap about 1 minute after opening it. The lid may not open due to increased internal pressure.
- Make sure to fully attach the lid before carrying.
- Be cautious of burns when filling with hot drinks.
- Store hot drinks out of reach of infants.
- Do not place near fireplaces, gas stoves, etc., as deformation or discoloration may occur.
- Do not use in microwave ovens.
- It may deform if subjected to a strong impact.
- Do not store milk, dairy beverages, fruit juices, dry ice, carbonated beverages, etc., for a long time. If left unattended for a long time, gas may accumulate, causing the lid to pop off or the contents to spurt out.
- Prohibited from use for purposes other than intended.
- If the contents are stored for a long time, the inner wall of the product may discolor. In this case, clean using the cleaning method below.
- The color of the product may vary slightly from the actual color depending on the monitor specifications.

[Cleaning Instructions]
- After cleaning with a soft sponge and kitchen neutral detergent, rinse thoroughly with lukewarm water.
- Never use rough scrubbing pads, scouring pads, or detergents containing benzene abrasives. This may damage the product.
- Always wash immediately after use and store to prevent odor emission and ensure long-term use.
- Clean the lid by separating the lid packing, cap, etc., and washing them.
- After cleaning the stainless steel parts, be sure to wipe off any moisture.
- Do not use chlorine bleach as it may cause rust or discoloration.
- Do not boil the product or use it in a dishwasher or dish dryer.

- This product is designed for users aged 14 and above, and is not intended for use by children.
- This product may be exchanged or compensated in accordance with the Consumer Dispute Resolution Standard notified by the Fair Trade Commission.


  • Shipping Method : Selected by customer
  • Shipping Area : Worldwide (destinations excluding Japan, China, Macao)
  • Shipping Cost : International Shipping Fee
  • Shipping Time : 5 - 10 days
  • About Shipping :

    - All other orders will be dispatched on the following day.

    Additional shipping surcharges may apply for rural addresses.

    - Shipment delays may occur due to internal warehouse issues.
    - We will contact you separately in the case of foreseeable shipping delays and/or sold-out items.

    - For items with designated sales period, cancellation is available only during the said period.

    Customs and Duties

    - International shipments may be subject to customs duties and taxes, which are levied once
    the shipment reaches the recipient’s country. Additional charges for customs clearance must be
    fulfilled by the recipient.

    - SMTOWN &STORE has no control over customs charges. Customs policies vary widely by country.
    Please contact your local customs office for more information.

    Orders that are returned due to the recipient’s refusal to pay customs duties will not be shipped again.
    All charges that occur during the process are the customer’s responsibility.

Return & Exchanges

[Returns & Exchanges]

[How to Submit a Request for Exchange/Return]

- Send a picture of the whole or part of the defective item with the order number, product barcode, and reason for return/exchange to cscenter_en@smtown.com within 7 days after receiving the item. - If the size of your file is too large, submit a private inquiry via email at cscenter_en@smtown.com.

1. Send a picture or video of the whole or part of the defective item with the order number, product barcode,
and reason for return/exchange to cscenter_en@smtown.com within 7 days after receiving the item.

2. We will contact you once we process your return request.
3. Please include your order number, name, and ID on a slip of paper in your return package.
Items returned without prior request and confirmation are not eligible for refund.
Return Shipping Fees
- Refunds/exchanges are not offered for change of mind.
- For wrong or defective items, the store is responsible for return shipping fees.
Cash on delivery is not available for EMS shipments. If you send us a copy of your return
shipment receipt, we will refund the shipping fee after confirmation.
・Exchange/Return Shipping Fees
- Change of Mind: Returns are not accepted.
- Wrong, Damaged, or Defective Items: The store is responsible for return shipping fees.
(For details, please submit a Private Inquiry or email us at cscenter_en@smtown.com)

[Note Before Exchange/Return]

・The color of the actual product may vary from image depending on your monitor’s
resolution settings. The color and placement of the product label may also vary from image.

- To request an exchange or refund for missing or defective products, video evidence of the package unboxing showing all inclusion is required. Exchange and refund requests may be denied without the video.
- The unboxing video shall show all sides of the box before opening and contain the entire opening process.
- If you request an exchange for items shipped at random, the replacement product will also be selected at random.
- Nicks under 5 mm and scratches/dents that may form during manufacture are not grounds for exchange or return.
- For printed/paper/portrait merch, defects on the back or background (not on the face) and scratches, dents, or nicks that may form during manufacture are not grounds for exchange or return.
- Only defects that are visible in the absence of light reflection are eligible for exchange/refund.
- PVC material is sensitive to heat and humidity. Product may distort in shape or stick to other PVC materials. This is not grounds for exchange or return.

・Order Cancellation

- You can only cancel orders that are in [Payment Confirmed] or [Pending Shipment] status.

- Please contact our CS center via cscenter_en@smtown.com in order to request for cancellation.

・Exchange∙Return Period

- Misdelivery, product defects: If the order is misdelivered or you have received a defective item, please submit a Private Inquiry to our Customer Service within 7 days from delivery for Exchange/Return requests.

[Items Eligible for Exchange/Return]

- Wrong, damaged, or defective item(s)

[Not Eligible for Exchange/Return]

- Simple change of mind
- Wrong, damaged, or defective items that show signs of post-delivery usage or mishandling
- In the case of made-to-order products or albums with special offers/events for which it is informed on the detail page that exchange/refund is unavailable
- Differences in color due to the customer’s monitor resolution and/or photo shoot settings
- Product prints/patterns that differ from product image
- Return packages that do not include the promotional gifts in initial shipment
- Items purchased online from SMTOWN &STORE may not be
exchanged or returned at our offline stores.
- Items purchased from our offline stores may not be exchanged
or returned at SMTOWN &STORE (online).

- Included gift(s) must be returned along with the purchased item(s).
- Exchange/Return policies may vary by item. Please refer to the product pages for details.

Product Inquiry

[Product Inquiry] Compensation for defective products is provided according to Fair Trade Commission standards.

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