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YESUNG Beyond LIVE Special Event ~I’ll light your way~ Live Streaming
Discounted amount of your subtotal will appear when you place your orders.
- Concert Name: [Beyond LIVE] SUPER JUNIOR-YESUNG Special Event ~I’ll light your way~
- Date: Sunday, July 25, 2021 17:00 (KST)
- NAVER V LIVE Live Stream (Beyond LIVE Channel)
- Ticket Sales Period: Friday, July 16, 2021 12:00 (KST) to Sunday, July 26, 2021 17:30 (KST)
- Redeem Code Confirmation: Purchase your Live Streaming voucher and go to
SMTOWN &STORE > My Account > Order History to view your Redeem Code right away.
- Price: Live Streaming $43 (VAT Included)
* This event is an online fan meeting for members of the official fan club E.L.F-JAPAN.
* Members of E.L.F-JAPAN can purchase tickets at a discount at http://r.y-tickets.jp/sj2101_fc
(Those not a member of E.L.F-JAPAN can purchase tickets at standard price.)
* This concert is live streamed only.
* This product does not support VOD services or Re-Streaming (Delay Streaming).
* This event does not support multiple camera angle options.
[Cautions for Booking]
1) This concert is for ages 7 and up. Multiple live stream vouchers can be purchased per person.
However, please note that only 1 Redeem Code can be registered per V LIVE account.
2) Purchases and cancellations for Live Streaming tickets are accepted until 17:30 KST on Sunday, July 25, 2021.
3) Concert vouchers can be purchased at SMTOWN &STORE, V LIVE, and official Japanese ticket sites; no other sales channels are available.
Illegal transferring or scalping of Redeem Codes is prohibited. Disadvantages that occur from illegal obtainment are solely the buyer’s responsibility.
4) Discount benefits for members of the E.L.F-JAPAN fan club are applicable on the official ticket site only.
Please note that member discounts for the E.L.F-JAPAN fan club are not offered for vouchers sold on SMTOWN &STORE or V LIVE.
5) Once you receive your Redeem Code, do not share it online or on social media as this may lead to illegal piracy.
6) Purchase your Live Streaming voucher and go to SMTOWN &STORE > My Account > Order History to view your Redeem Code right away.
Once you confirm your Redeem Code, make sure to register it on NAVER V LIVE+ > Beyond LIVE in order to gain access to the live stream.
7) Cancellations and refunds are offered in accordance with SMTOWN &STORE policies. For more information, please visit the SMTOWN &STORE website.
Cancellation and refund requests are not accepted past the provided deadline or for Redeem Codes that are already registered.
[Cautions for Redeem Code Registration]
1) Live Streaming vouchers sold on SMTOWN &STORE provide a Redeem Code that allows you to access the concert live stream. You must register the purchased Redeem Code on NAVER V LIVE+ > Beyond LIVE in order to access the live stream.
2) Purchase your Live Streaming voucher and go to SMTOWN &STORE > My Account > Order History to view your Redeem Code right away.
You are required to register your issued Redeem Code at V LIVE+ Beyond LIVE at least 1 hour before the live stream in order to access the concert. Please make sure to register your code in advance.
l Redeem Code Registration Page: https://www.vlive.tv/product/ds00u00u00000432
l Live Stream Page (After Registration): https://www.vlive.tv/video/255672
3) <How to Register Redeem Code>
V LIVE App: Tap the [Enter Code Number GO] button on the event page under the VLIVE+ tab > Enter Redeem Code
Desktop Version: Click the [Enter Code] button on the website (https://www.vlive.tv/vstore) > Enter Redeem Code
- Once the Redeem Code is activated, cancellations, exchanges, and refunds are not accepted for change of mind, misplaced orders, or other promotions for the same item.
- If you purchase 2 or more Beyond LIVE Live Streaming vouchers, you can gift each one to a friend.
- To gift the Beyond LIVE Live Streaming voucher to a friend, make sure to enter the correct email address. We do not accept resend, exchange, or cancel requests for incorrect email address.
- In relation to the Personal Information Protection Act, the following information of the purchaser and gift recipient will be provided to third parties to forward the voucher.
- Personal information recipients: SM Brand Marketing Co., Ltd., SM Entertainment Co., Ltd.,
Naver Corp., and Beyond Live Co., Ltd.
- Particulars of personal information to be provided: Name, email address, and contact number
- Period of retention and use of personal information: 90 days after purchase
- To register your Redeem Code for [Beyond LIVE] SUPER JUNIOR-YESUNG Special Event ~I’ll light your way~ Live Streaming, please create a V LIVE account in advance.
- Only 1 Redeem Code can be registered per V LIVE account.
Live streaming is allowed on up to 2 devices per account.
Please note that a different web browser is considered a new device when streaming on PC.
- To stream via V LIVE app, make sure the app is updated to the latest version before registering your Redeem Code.
If you are unable to register your code on the app,
register it on desktop at V LIVE > Store (https://www.vlive.tv/vstore)
- If you register the Redeem Code on your account the first time,
you can sign in to the same account, view your order history, and access the live stream on a different device.
*Where to view Order History: V LIVE App > My Page > Purchases > V LIVE+
: Check to make sure that your Redeem Code is properly registered.
- Redeem Codes are a combination of 8 uppercase letters or numbers. If you enter the incorrect code 5 times, you will need to wait 24 hours to reenter your code. Please make sure that letters are all capitalized.
- Redeem Codes can be copied and pasted. Make sure there are no spaces when you paste your Redeem Code for registration.
- If you close your V LIVE account, registered Redeem Codes will not be reissued or refunded. Once registered, Redeem Codes cannot be transferred to another account, withdrawn, or deleted. Please note that we will not be able to offer assistance even if any of the actions mentioned above are done by mistake.
- If you have any questions regarding Redeem Code registration, check out the FAQ page in the links below.
- For desktop: https://help.naver.com/support/contents/contents.help?serviceNo=12240&categoryNo=23328
- For mobile: https://m.help.naver.com/support/contents/contentsView.help?contentsNo=11899&lang=ko
You can submit any other inquiries related to V LIVE via the link below.
For inquiries related to purchasing Live Streaming or Redeem Codes, contact SMTOWN &STORE at email@example.com or leave a private inquiry.
Your interest and support for the upcoming [Beyond LIVE] SUPER JUNIOR-YESUNG Special Event ~I’ll light your way~ live stream on July 25, 5PM KST is much appreciated. We hope you enjoy the concert.
- All other orders will be dispatched on the following day.
Additional shipping surcharges may apply for rural addresses.
- Shipment delays may occur due to internal warehouse issues.
- We will contact you separately in the case of foreseeable shipping delays and/or sold-out items.
- For items with designated sales period, cancellation is available only during the said period.
Customs and Duties
- International shipments may be subject to customs duties and taxes, which are levied once
the shipment reaches the recipient’s country. Additional charges for customs clearance must be
fulfilled by the recipient.
- SMTOWN &STORE has no control over customs charges. Customs policies vary widely by country.
Please contact your local customs office for more information.
Orders that are returned due to the recipient’s refusal to pay customs duties will not be shipped again.
All charges that occur during the process are the customer’s responsibility.
[Note Before Exchange/Return]
・The color of the actual product may vary from image depending on your monitor’s
resolution settings. The color and placement of the product label may also vary from image.
- You can only cancel orders that are in [Payment Confirmed] or [Pending Shipment] status.
- Please contact our CS center via firstname.lastname@example.org in order to request for cancellation.
・Exchanges and Returns
1. Change of Mind
We unfortunately do not accept exchanges and returns due to change of mind.
2. Wrong, Damaged, or Defective Items
If you received a wrong, damaged, or defective item, attach photo evidence (photos of the
whole item as well as damaged part) and submit a Private Inquiry or email us at
email@example.com 7 days of delivery.
[Items Eligible for Exchange/Return]
- Wrong, damaged, or defective item(s)
[Not Eligible for Exchange/Return]
- Simple change of mind
- Wrong, damaged, or defective items that show signs of post-delivery usage or mishandling
- Made-to-order items, promotional items, and music albums for which a No Return/Exchange
policy is stated on the product page
- Differences in color due to the customer’s monitor resolution and/or photo shoot settings
- Product prints/patterns that differ from product image
- Return packages that do not include the promotional gifts in initial shipment
- Items purchased online from SMTOWN &STORE may not be
exchanged or returned at our offline stores.
- Items purchased from our offline stores may not be exchanged
or returned at SMTOWN &STORE (online).
- Included gift(s) must be returned along with the purchased item(s).
- Exchange/Return policies may vary by item. Please refer to the product pages for details.
[How to Return Items]
If you wish to return/exchange your item, please submit a Private Inquiry or email us at
firstname.lastname@example.org first. You can refer to the return process below.
1. Within 7 days of delivery, attach photo evidence of your defective product
(containing both the whole item as well as damaged part) and include your order number,
product number of wrong/defective item, and reasons for return in your
Private Inquiry or email to email@example.com
2. We will contact you once we process your return request.
3. Please include your order number, name, and ID on a slip of paper in your return package.
* Items returned without prior request and confirmation are not eligible for refund.
* Return Shipping Fees
- Refunds/exchanges are not offered for change of mind.
- For wrong or defective items, the store is responsible for return shipping fees.
* Cash on delivery is not available for EMS shipments. If you send us a copy of your return
shipment receipt, we will refund the shipping fee after confirmation.
・Exchange/Return Shipping Fees
- Change of Mind: Returns are not accepted.
- Wrong, Damaged, or Defective Items: The store is responsible for return shipping fees.
(For details, please submit a Private Inquiry or email us at firstname.lastname@example.org)
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