TVXQ! Beyond LIVE - Bigeast FANCLUB EVENT 2021 TOHOSHINKI The GARDEN ~Online~ Live Streaming

TVXQ! Beyond LIVE - Bigeast FANCLUB EVENT 2021 TOHOSHINKI The GARDEN ~Online~ Live Streaming

$42.57 100%

42.57

Product Info
Reward Points	PINK 0.50% (0.21 P)
Membership	PINK SILVER Basic Points +0.2%
Reward Points	PINK GOLD Basic Points +0.5%
Shipping Method	Parcel Service
Shipping Cost	Free
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TVXQ! Beyond LIVE - Bigeast FANCLUB EVENT 2021 TOHOSHINKI The GARDEN ~Online~ Live Streaming 0

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Product Details

[Product Details] [Concert Details]

- Concert Name: [Beyond LIVE] Bigeast FANCLUB EVENT 2021 TOHOSHINKI The GARDEN ~Online~

- Date: Sunday, November 14, 2021 16:00 (KST)

- On NAVER V LIVE (Beyond LIVE)

- Voucher Sales Period: October 15, 2021 (Fri) 17:00 KST to November 14, 2021 (Sun) 16:00 KST
- Redeem Code Confirmation: Purchase your Live Streaming voucher and go to
SMTOWN &STORE > My Account > Order History to view your Redeem Code right away.
- Live Streaming Voucher Price: Standard Price $42.57 (VAT Included)

* This concert is an online fan meeting for the official Japanese fan club Bigeast.
* Discount benefits for members of official Japanese fan club Bigeast are available at http://r.y-tickets.jp/toho2101_fc.
* This concert will be broadcast live only.
* VOD and Repeat Streaming (Delay Streaming) are not available for this product.
* This product does not support multiple camera angle options for each artist.

[Cautions for Booking]

1) This concert is for ages 7 and up. Multiple Live Streaming voucher purchases are permitted. However, discounted vouchers for fan club members are limited to 1 per person.

Furthermore, please note that only 1 Redeem Code can be registered per V LIVE account.

2) Orders and cancellations for Live Streaming vouchers are accepted until November 14, 2021 (Sun) 16:00 KST.

3) Concert vouchers can be purchased at SMTOWN &STORE, V LIVE, and official Japanese ticket sites; no other sales channels are available.

Illegal transferring or scalping of Redeem Codes is prohibited. Disadvantages that occur from illegal obtainment are solely the buyer’s responsibility.

4) Discount benefits for members of official Japanese fan club Bigeast are available at official Japanese ticket sites only.

Please note that fan club member discounts for Bigeast members are not offered for vouchers sold on SMTOWN &STORE or V LIVE.

5) Once you receive your Redeem Code, do not share it online or on social media as this may lead to illegal piracy.

6) Purchase your Live Streaming voucher and go to SMTOWN &STORE > My Account > Order History to view your Redeem Code right away.

Once you confirm your Redeem Code, make sure to register it on NAVER V LIVE+ > Beyond LIVE in order to gain access to the livestream.

7) Cancellations and refunds are offered in accordance with SMTOWN &STORE policies. For more information, please visit the SMTOWN &STORE website.

Cancellation and refund requests are not accepted past the provided deadline or for Redeem Codes that are already registered.

[Cautions for Redeem Code Registration]

1) Live Streaming vouchers sold on SMTOWN &STORE provide a Redeem Code that allows you to access the concert livestream. You must register the purchased Redeem Code on NAVER V LIVE+ > Beyond LIVE in order to access the livestream.

2) Purchase your Live Streaming voucher and go to SMTOWN &STORE > My Account > Order History to view your Redeem Code right away.

You are required to register your issued Redeem Code at V LIVE+ Beyond LIVE at least 1 hour before the [Beyond LIVE] Bigeast FANCLUB EVENT 2021 TOHOSHINKI The GARDEN ~Online~ live stream in order to access the concert. Please make sure to register your code in advance.

- Redeem Code Registration Page: https://www.vlive.tv/product/ds00u00u00000448

- Live Streaming Page (After Registration): https://www.vlive.tv/video/265162

3) How to Register Redeem Code

V LIVE App: Tap the [Enter Code Number GO] button on the event page under the VLIVE+ tab > Enter Redeem Code

PC Version: Click the [Enter Code] button on the website (https://www.vlive.tv/vstore) > Enter Redeem Code

4) Cautions

- Once the Redeem Code is activated, cancellations, exchanges, and refunds are not accepted for change of mind, misplaced orders, or other promotions for the same item.

- If you purchase two or more tickets to the Beyond LIVE live broadcast, each can be sent as a gift to a friend.

- Please make sure the email address entered is accurate when you send the Live Streaming voucher to a friend; requests for resending, exchange, and cancellation due to erroneous address will be denied.

- In relation to the Personal Information Protection Act, the following information of the purchaser and gift recipient will be provided to third parties to forward the voucher.

- Personal information recipients: SM Brand Marketing Co., Ltd., SM Entertainment Co., Ltd., Naver Corp., Beyond Live Co., Ltd.

- Particulars of personal information to be provided: Name, email address, contact number

- Period of retention and use of personal information: 90 days after product purchase

- To register your Redeem Code for [Beyond LIVE] Bigeast FANCLUB EVENT 2021 TOHOSHINKI The GARDEN ~Online~ Live Streaming, please create a V LIVE account in advance.

- Only 1 Redeem Code can be registered per V LIVE account.

Live streaming is allowed on up to 2 devices per account.

Please note that a different web browser is considered a new device when streaming on PC.

- To stream via V LIVE app, make sure the app is updated to the latest version before registering your Redeem Code.

If you are unable to register your code on the app,

- If you register the Redeem Code on your account the first time, you can sign in to the same account, view your order history, and access the live stream on a different device.

*Where to view Order History: V LIVE App > My Page > Purchases > V LIVE+

: Check to make sure that your Redeem Code is properly registered.

- Redeem Codes are a combination of 8 uppercase letters or numbers. If you enter the incorrect code 5 times, you will need to wait 24 hours to reenter your code. Please make sure that letters are all capitalized.

- Redeem Codes can be copied and pasted. Make sure there are no spaces when you paste your Redeem Code for registration.

- If you close your V LIVE account, registered Redeem Codes will not be reissued or refunded. Once registered, Redeem Codes cannot be transferred to another account, withdrawn, or deleted. Please note that we will not be able to offer assistance

even if any of the actions mentioned above are done by mistake.

- If you have any questions regarding Redeem Code registration, check out the FAQ page in the links below.

For desktop: https://help.naver.com/support/contents/contents.help?serviceNo=12240&categoryNo=23328

For mobile: https://m.help.naver.com/support/contents/contentsView.help?contentsNo=11899&lang=ko

You can submit any other inquiries related to V LIVE via the link below.

https://m.help.naver.com/support/contents/faqContentsView.help?contentsNo=11531&lang=ko

For inquiries related to purchasing Live Streaming or Redeem Codes, contact SMTOWN &STORE at cscenter_en@smtown.com or leave a private inquiry.

Your interest and support for the upcoming [Beyond LIVE] Bigeast FANCLUB EVENT 2021 TOHOSHINKI The GARDEN ~Online~ on November 14, 4PM KST is much appreciated. We hope you enjoy the concert.

Thank you.

Shipping

[Shipping]

Shipping Method : Parcel Service
Shipping Area : Worldwide (EMS destinations excluding Japan, China, Macao, and Hong Kong)
Shipping Cost : Free
Shipping Time : 5 - 10 days
About Shipping :

- All other orders will be dispatched on the following day.

Additional shipping surcharges may apply for rural addresses.

- Shipment delays may occur due to internal warehouse issues.
- We will contact you separately in the case of foreseeable shipping delays and/or sold-out items.
- For items with designated sales period, cancellation is available only during the said period.

Customs and Duties

- International shipments may be subject to customs duties and taxes, which are levied once
the shipment reaches the recipient’s country. Additional charges for customs clearance must be
fulfilled by the recipient.

- SMTOWN &STORE has no control over customs charges. Customs policies vary widely by country.
Please contact your local customs office for more information.

Orders that are returned due to the recipient’s refusal to pay customs duties will not be shipped again.
All charges that occur during the process are the customer’s responsibility.

Return & Exchanges

[Returns & Exchanges]

[How to Submit a Request for Exchange/Return]

- Send a picture of the whole or part of the defective item with the order number, product barcode, and reason for return/exchange to cscenter_en@smtown.com within 7 days after receiving the item. - If the size of your file is too large, submit a private inquiry via email at cscenter_en@smtown.com.

1. Send a picture or video of the whole or part of the defective item with the order number, product barcode,
and reason for return/exchange to cscenter_en@smtown.com within 7 days after receiving the item.
2. We will contact you once we process your return request.
3. Please include your order number, name, and ID on a slip of paper in your return package.
・ Items returned without prior request and confirmation are not eligible for refund.
・ Return Shipping Fees
- Refunds/exchanges are not offered for change of mind.
- For wrong or defective items, the store is responsible for return shipping fees.
・ Cash on delivery is not available for EMS shipments. If you send us a copy of your return
shipment receipt, we will refund the shipping fee after confirmation.
・Exchange/Return Shipping Fees
- Change of Mind: Returns are not accepted.
- Wrong, Damaged, or Defective Items: The store is responsible for return shipping fees.
(For details, please submit a Private Inquiry or email us at cscenter_en@smtown.com)

[Note Before Exchange/Return]

・The color of the actual product may vary from image depending on your monitor’s
resolution settings. The color and placement of the product label may also vary from image.

- To request an exchange or refund for missing or defective products, video evidence of the package unboxing showing all inclusion is required. Exchange and refund requests may be denied without the video.

- The unboxing video shall show all sides of the box before opening and contain the entire opening process.
- If you request an exchange for items shipped at random, the replacement product will also be selected at random.

- Nicks under 5 mm and scratches/dents that may form during manufacture are not grounds for exchange or return.
- For printed/paper/portrait merch, defects on the back or background (not on the face) and scratches, dents, or nicks that may form during manufacture are not grounds for exchange or return.
- Only defects that are visible in the absence of light reflection are eligible for exchange/refund.
- PVC material is sensitive to heat and humidity. Product may distort in shape or stick to other PVC materials. This is not grounds for exchange or return.

・Order Cancellation

- You can only cancel orders that are in [Payment Confirmed] or [Pending Shipment] status.

- Please contact our CS center via cscenter_en@smtown.com in order to request for cancellation.

・Exchange∙Return Period

- Misdelivery, product defects: If the order is misdelivered or you have received a defective item, please submit a Private Inquiry to our Customer Service within 7 days from delivery for Exchange/Return requests.

[Items Eligible for Exchange/Return]

- Wrong, damaged, or defective item(s)

[Not Eligible for Exchange/Return]

- Simple change of mind
- Wrong, damaged, or defective items that show signs of post-delivery usage or mishandling
- In the case of made-to-order products or albums with special offers/events for which it is informed on the detail page that exchange/refund is unavailable
- Differences in color due to the customer’s monitor resolution and/or photo shoot settings
- Product prints/patterns that differ from product image
- Return packages that do not include the promotional gifts in initial shipment
- Items purchased online from SMTOWN &STORE may not be
exchanged or returned at our offline stores.
- Items purchased from our offline stores may not be exchanged
or returned at SMTOWN &STORE (online).

- Included gift(s) must be returned along with the purchased item(s).
- Exchange/Return policies may vary by item. Please refer to the product pages for details.