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SHOTARO ARTIST BIRTHDAY KEYRING

SHOTARO ARTIST BIRTHDAY KEYRING

$21.78 100%
21.78
*Dispatched starting 12/27 (up to 5 business days required)
*Cancellations are only accepted during the sales period.
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SHOTARO ARTIST BIRTHDAY KEYRING
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In celebration of our artists' birthdays, a part of the profits from the 2021 artist birthday merch sales will be sent to the Eastern Social Welfare Society in order to support their non-face-to-face cultural arts program for scholarship students.


[FAQs Related to Birthday Keyring]


Q. The keyring is tarnished.
A. The birthday keyring is finished with metal plating and clear coating to prevent tarnishing, thus doesn't require additional plating.
However, tarnishing may occur in varying degrees due to salinity and humidity changes. Please refer to the product cautions before wear.
Sealing the product with a dehumidifying agent after wiping with a soft cloth may help to prevent tarnishing.


Q. The rhinestone embellishment is oddly placed.

A. Each rhinestone is attached by hand, and the placements may vary by product.
However, exchanges and returns will be accepted if the rhinestone is entirely or significantly out of place.

Product Details

[Product Details] - Product: Artist Birthday Keyring
- Material: Metal, Cubic Zirconia, Epoxy
- Size (cm): Keyring Diameter 2.2 / Calendar Charm 3.5 x 3.5 / Cake Charm 1.3 x 2.5 / Name Charm 1.3 x 0.9
- Distributor: SM BRAND MARKETING
- Country of Manufacture: South Korea
- Date of Manufacture: Nov. 2021

[Cautions]
* Repairs and exchanges are offered for defective products (distorted shape, discoloration, missing rhinestones) ONLY when confirmed on the day of delivery.
* Returns and exchanges are not accepted for items lost, damaged, broken, or contaminated after delivery (showing traces of use, dents, damaged packaging, etc.).
* For defective or wrong items, please contact Customer Service first to request an exchange/return, then follow the instructions accordingly to process your return.
* Due to the material nature, this product may become discolored or damaged from exposure to sweat, water, sprays, and perfumes. Wipe with a soft cloth after use and store in a case or soft pouch.
* Keep away from hard objects to prevent scratches and damage. Excessive pressure or force may dislodge stones or distort shape. Store with caution.
* Although treated with an anti-allergy finish, the cake charm (compatible with necklace) may cause an allergic reaction in sensitive individuals.
* Color/image differences due to monitor resolution settings are not grounds for exchange or return.
* The size may slightly vary depending on measurement method. This is not grounds for exchange or return.
* Exchanges are not offered for damages due to customer negligence.

[Additional Notice]
* This product is not suitable for children under the age of 14. Do not use for other than intended purpose.
* Compensation for defective products is provided according to Fair Trade Commission standards.
* Exchanges and returns are not accepted. Please place your order carefully.

Shipping

[Shipping]
  • Shipping Method : Selected by customer
  • Shipping Area : Worldwide (EMS destinations excluding Japan, China, Macao, and Hong Kong)
  • Shipping Cost : International Shipping Fee
  • Shipping Time : 5 - 10 days
  • About Shipping :

    - All other orders will be dispatched on the following day.

    Additional shipping surcharges may apply for rural addresses.

    - Shipment delays may occur due to internal warehouse issues.
    - We will contact you separately in the case of foreseeable shipping delays and/or sold-out items.

    - For items with designated sales period, cancellation is available only during the said period.


    Customs and Duties

    - International shipments may be subject to customs duties and taxes, which are levied once
    the shipment reaches the recipient’s country. Additional charges for customs clearance must be
    fulfilled by the recipient.

    - SMTOWN &STORE has no control over customs charges. Customs policies vary widely by country.
    Please contact your local customs office for more information.

    Orders that are returned due to the recipient’s refusal to pay customs duties will not be shipped again.
    All charges that occur during the process are the customer’s responsibility.

Return & Exchanges

[Returns & Exchanges]

[Note Before Exchange/Return]

・The color of the actual product may vary from image depending on your monitor’s
resolution settings. The color and placement of the product label may also vary from image.

- To request an exchange or refund for missing or defective products, video evidence of the package unboxing showing all inclusion is required. Exchange and refund requests may be denied without the video.
- If you request an exchange for items shipped at random, the replacement product will also be selected at random.
- Nicks under 5 mm and scratches/dents that may form during manufacture are not grounds for exchange or return.
- For printed/paper/portrait merch, defects on the back or background (not on the face) and scratches, dents, or nicks that may form during manufacture are not grounds for exchange or return.
- Only defects that are visible in the absence of light reflection are eligible for exchange/refund.
- PVC material is sensitive to heat and humidity. Product may distort in shape or stick to other PVC materials. This is not grounds for exchange or return.


・Order Cancellation

- You can only cancel orders that are in [Payment Confirmed] or [Pending Shipment] status.

- Please contact our CS center via cscenter_en@smtown.com in order to request for cancellation.

・Exchanges and Returns

1. Change of Mind
We unfortunately do not accept exchanges and returns due to change of mind.

2. Wrong, Damaged, or Defective Items
If you received a wrong, damaged, or defective item, attach photo evidence (photos of the
whole item as well as damaged part) and submit a Private Inquiry or email us at
cscenter_en@smtown.comwithin 7 days of delivery.


[Items Eligible for Exchange/Return]

- Wrong, damaged, or defective item(s)


[Not Eligible for Exchange/Return]

- Simple change of mind
- Wrong, damaged, or defective items that show signs of post-delivery usage or mishandling
- Made-to-order items, promotional items, and music albums for which a No Return/Exchange
policy is stated on the product page
- Differences in color due to the customer’s monitor resolution and/or photo shoot settings
- Product prints/patterns that differ from product image
- Return packages that do not include the promotional gifts in initial shipment
- Items purchased online from SMTOWN &STORE may not be
exchanged or returned at our offline stores.
- Items purchased from our offline stores may not be exchanged
or returned at SMTOWN &STORE (online).

- Included gift(s) must be returned along with the purchased item(s).
- Exchange/Return policies may vary by item. Please refer to the product pages for details.


[How to Return Items]

If you wish to return/exchange your item, please submit a Private Inquiry or email us at
cscenter_en@smtown.com first. You can refer to the return process below.



1. Within 7 days of delivery, attach photo evidence of your defective product
(containing both the whole item as well as damaged part) and include your order number,
product number of wrong/defective item, and reasons for return in your
Private Inquiry or email to cscenter_en@smtown.com

2. We will contact you once we process your return request.

3. Please include your order number, name, and ID on a slip of paper in your return package.

* Items returned without prior request and confirmation are not eligible for refund.
* Return Shipping Fees
- Refunds/exchanges are not offered for change of mind.
- For wrong or defective items, the store is responsible for return shipping fees.
* Cash on delivery is not available for EMS shipments. If you send us a copy of your return
shipment receipt, we will refund the shipping fee after confirmation.

・Exchange/Return Shipping Fees

- Change of Mind: Returns are not accepted.
- Wrong, Damaged, or Defective Items: The store is responsible for return shipping fees.
(For details, please submit a Private Inquiry or email us at cscenter_en@smtown.com)

Product Inquiry

[Product Inquiry] Compensation for defective products is provided according to Fair Trade Commission standards.

Seller Info


WORLD SHIPPING

PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :

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