[Product Details]
[Concert Details]
- Concert Name: Beyond LIVE - KEY: 'GROKS IN THE KEYLAND'
- Date: Sunday, September 26, 2021 15:00 (KST)
- On NAVER V LIVE (Beyond LIVE)
- Voucher Sales Period: September 1, 2021 (Wed) 15:00 KST to September 23, 2021 (Thu) 23:59 KST
- Redeem Code Confirmation: Purchase your Live Streaming voucher and go to
SMTOWN &STORE > My Account > Order History to view your Redeem Code right away.
- Live Streaming Voucher Price: Standard Price $48.51 (VAT Included)
: Fan Club Member Price $38.61 (VAT Included)
: ONLY SHINee OFFICIAL FANCLUB SHINee WORLD-ACE
* The SHINee WORLD-ACE fan club member discount is offered only at SMTOWN &STORE.
* This product does not support multiple camera angle options for each artist.
* Replay and downloads are not available for this product. Repeat Streaming will
be offered according to the schedule below.
* What is Repeat Streaming?
A streaming service that replays the live streamed Beyond LIVE video.
* Repeat Streaming Schedule
1st Streaming : October 17, 2021 (Sun) 11AM KST NAVER V LIVE (Beyond LIVE)
2nd Streaming : October 18, 2021 (Mon) 08PM KST NAVER V LIVE (Beyond LIVE)
- Multi-language subtitles are not provided for Repeat Streaming.
- The Repeat Streaming schedules above are subject to change.
- Multiple camera angle options are not supported for Repeat Streaming.
- Check the Beyond LIVE - KEY: ‘GROKS IN THE KEYLAND’table of contents to view the Repeat Streaming.
- VOD packages are to be sold separately. Additional information will be provided in the near future.
[Cautions for Booking]
1) This concert is for ages 7 and up. Multiple Live Streaming voucher purchases are permitted. However, discounted vouchers for fan club members are limited to 1 per person.
Furthermore, please note that only 1 Redeem Code can be registered per V LIVE account.
2) Orders and cancellations for Live Streaming vouchers are accepted until September 23, 2021 (Thu) 23:59 KST.
3) Concert vouchers can be purchased at SMTOWN &STORE, V LIVE, and official Japanese ticket sites; no other sales channels are available.
Illegal transferring or scalping of Redeem Codes is prohibited. Disadvantages that occur from illegal obtainment are solely the buyer’s responsibility.
4) Discount benefits for members of SHINee OFFICIAL FANCLUB – SHINee WORLD-ACE are applicable on the SMTOWN &STORE website only.
Please note that fan club member discounts for SHINee WORLD-ACE members are not offered for vouchers sold on V LIVE or official Japanese ticket sites.
5) Once you receive your Redeem Code, do not share it online or on social media as this may lead to illegal piracy.
6) Purchase your Live Streaming voucher and go to SMTOWN &STORE > My Account > Order History to view your Redeem Code right away.
Once you confirm your Redeem Code, make sure to register it on NAVER V LIVE+ > Beyond LIVE in order to gain access to the livestream.
7) Cancellations and refunds are offered in accordance with SMTOWN &STORE policies. For more information, please visit the SMTOWN &STORE website.
Cancellation and refund requests are not accepted past the provided deadline or for Redeem Codes that are already registered.
[Cautions for SHINee WORLD-ACE Members]
1) Fan club discount vouchers for Beyond LIVE - KEY: ‘GROKS IN THE KEYLAND’ are offered for registered members of SHINee WORLD-ACE (including auto-extended members from Lysn).
2) SHINee WORLD-ACE members can sign in with their SMTOWN &STORE ID and purchase the [ACE Member-Only Product] after additional verification.
[Cautions for Redeem Code Registration]
1) Live Streaming vouchers sold on SMTOWN &STORE provide a Redeem Code that allows you to access the concert live stream. You must register the purchased Redeem Code on NAVER V LIVE+ > Beyond LIVE in order to access the live stream as well as the Repeat Streaming service provided afterward.
2) Purchase your Live Streaming voucher and go to SMTOWN &STORE > My Account > Order History to view your Redeem Code right away.
You are required to register your issued Redeem Code at V LIVE+ Beyond LIVE at least 1 hour before the Beyond LIVE - KEY: ‘GROKS IN THE KEYLAND’ live stream in order to access the concert. Please make sure to register your code in advance.
Redeem Code Registration Page:
https://www.vlive.tv/product/ds00u00u00000446 Live Streaming Page (After Registration):
https://www.vlive.tv/video/2611173) How to Register Redeem Code
V LIVE App: Tap the [Enter Code Number GO] button on the event page under the VLIVE+ tab Enter Redeem Code
PC Version: Click the [Enter Code] button on the website (https://www.vlive.tv/vstore) Enter Redeem Code
4) Cautions
- Once the Redeem Code is activated, cancellations, exchanges, and refunds are not accepted for change of mind, misplaced orders, or other promotions for the same item.
- Please make sure the email address entered is accurate when you send the Live Streaming voucher to a friend; requests for resending, exchange, and cancellation due to erroneous address will be denied.
- In relation to the Personal Information Protection Act, the following information of the purchaser and gift recipient will be provided to third parties to forward the voucher.
- Personal information recipients: SM Brand Marketing Co., Ltd., SM Entertainment Co., Ltd., Naver Corp., Beyond Live Co., Ltd.
- Particulars of personal information to be provided: Name, email address, contact number
- Period of retention and use of personal information: 90 days after product purchase
- To register your Redeem Code for Beyond LIVE - KEY: ‘GROKS IN THE KEYLAND’ Live Streaming, please create a V LIVE account in advance.
- Only 1 Redeem Code can be registered per V LIVE account.
Live streaming is allowed on up to 2 devices per account.
Please note that a different web browser is considered a new device when streaming on PC.
- To stream via V LIVE app, make sure the app is updated to the latest version before registering your Redeem Code.
If you are unable to register your code on the app,
register it on PC at V LIVE > Store (https://www.vlive.tv/vstore)
- If you register the Redeem Code on your account the first time,
you can sign in to the same account, view your order history, and access the live stream on a different device.
*Where to view Order History: V LIVE App > My Page > Purchases > V LIVE+
: Check to make sure that your Redeem Code is properly registered.
- Redeem Codes are a combination of 8 uppercase letters or numbers. If you enter the incorrect code 5 times, you will need to wait 24 hours to reenter your code. Please make sure that letters are all capitalized.
- Redeem Codes can be copied and pasted. Make sure there are no spaces when you paste your Redeem Code for registration.
- If you close your V LIVE account, registered Redeem Codes will not be reissued or refunded. Once registered, Redeem Codes cannot be transferred to another account, withdrawn, or deleted. Please note that we will not be able to offer assistance even if any of the actions mentioned above are done by mistake.
- If you have any questions regarding Redeem Code registration, check out the FAQ page in the links below.
For desktop: https://help.naver.com/support/contents/contents.help?serviceNo=12240&categoryNo=23328
For mobile: https://m.help.naver.com/support/contents/contentsView.help?contentsNo=11899&lang=ko
You can submit any other inquiries related to V LIVE via the link below.
https://m.help.naver.com/support/contents/faqContentsView.help?contentsNo=11531&lang=ko
For inquiries related to purchasing Live Streaming or Redeem Codes, contact SMTOWN &STORE at cscenter_en@smtown.com or leave a private inquiry.
Your interest and support for the upcoming Beyond LIVE - KEY: ‘GROKS IN THE KEYLAND’ live stream on September 26, 3PM KST is much appreciated. We hope you enjoy the concert.
Thank you.