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EXO EXO-L-ACE Membership
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PRODUCT NAME: EXO-L-ACE Membership
SUBSCRIPTION PERIOD: ON-GOING MEMBERSHIP
ACTIVE PERIOD: 1 YEAR STARTING FROM THE DATE THE PURCHASED ACE CODE IS ACTIVATED ON MUSIC NATION SMTOWN (MY ACCOUNT)
If the existing ACE members from the Lysn fan club community have purchased and registered their membership code during the KWANGYA CLUB BETA period, the existing ACE membership (continuous subscription only) will be admitted and your membership grade will be marked according to your total existing ACE membership period within the KWANGYA CLUB fan club community.
(ex. ACE→ACEⅡ / ACEⅡ→ACEⅢ)
[ACE Member Benefits]
01. EXO-L Mobile Membership Card
- Different mobile membership card designs for ACE/BASIC members.
02. Admission to View Contents on EXO-L Community for ACE members
- Various contents including photos, audios, and videos of EXO.
03. Merch deals only open to SMTOWN &STORE EXO-L-ACE members
- SM ARTIST official fan club categories for ACE members will be open soon.
04. A discount coupon worth $8 applicable for those who purchase SM ARTIST products on SMTOWN &STORE
- Issued within 1 hour after purchasing the ACE membership
05. Pre-order benefits for EXO concerts held in South Korea in the future
- Information on how to pre-order will be provided in the future.
06. Pre-order benefits for the paid fan meeting, birthday party, and other events of EXO.
- Information on how to participate will vary depending on the event details.
07. Priority participation opportunities for EXO broadcast schedule
- Limited to the schedule open to fan clubs.
08. Opportunities to participate in SM C&C’s EXO-L Tour when EXO is performing overseas
- All expenses shall be paid by the participants.
09. Other online/offline events
- Notified via EXO-L community in advance.
※ EXO-L-ACE membership benefits are provided based on the artist's schedule in South Korea (broadcasts, performances, and events).
※ The above benefits that are provided on a first-come, first-served or random basis are
deemed provided even if the beneficiary does not participate in the event regardless of the country of residence.
Hence, the benefits provided to the members may vary from the above list.
Step 01. Purchase the ACE membership code on SMTOWN &STORE, then confirm your code at Order History on MY PAGE.
Step 02. Sign in to MUSIC NATION SMTOWN, go to MY PAGE at https://smtown.com/mypage, then enter the ACE membership code you purchased from SMTOWN &STORE.
Step 03. Your EXO-L-ACE membership registration is complete once you have finished steps 01 and 02. You can check your EXO-L-ACE membership level on the KWANGYA CLUB APP, which will begin service on July.
[Common Information on All SMTOWN ARTIST OFFICIAL FAN CLUBS]
- Members can join the official fan club of each artist in KWANGYA CLUB. Purchase the separate ACE Membership Codes for each fan club
through SMTOWN &STORE, then register the codes on MUSIC NATION SMTOWN (My Account) to complete ACE membership registration.
- You must sign up to KWANGYA CLUB with your real name in order to participate in fan club activities.
If you are under the age of 14, you must receive consent from your legal representative (guardian) to sign up.
- The member’s ID will be checked for receiving fan club benefits. In order to receive benefits, the name on the ID must match the name
on the Fan Mobile Card. (This refers to the English name displayed on passports for non-Korean members.)
- Fan club members can only receive benefits if they have provided their accurate information.
Incorrect or missing information may restrict the provision of benefits.
- Fan club benefits are provided only during the one-year ACE membership period. No other person (family, friend, relative, etc.) can receive
the benefits in lieu of a member. In addition, fan club membership qualifications cannot be sold or transferred. Members who violate this
rule will have to forfeit their membership immediately.
- For information on how to become an ACE member and pay for the ACE Membership Code, please send an inquiry to Customer Service.
- For information on KWANGYA CLUB services: KWANGYA CLUB Customer Service (To be announced later)
- For information on ACE Membership Code payment: SMTOWN &STORE Customer Service
Q. How can I receive the pre-order benefit for an artist concert?
A. The details on your artist’s concert will be announced in advance on your artist’s fan club community at KWANGYA CLUB. Please follow the notice to participate in the pre-order.
Q. How can I use SMTOWN &STORE coupon?
A. Coupon will be issued to SMTOWN &STORE accounts, in which you have purchased the ACE membership code within an hour. Coupon can be used for orders over $8. In case of refund of the ACE membership code, coupon will be retrieved. (The valid period of coupon is one year from the date of issue. Coupon is only applicable on SMTOWN &STORE Online.)
Q. How can I get a refund?
A. The ACE membership code can be refunded within 7 days after purchase if you hadn't registered your code via SMTOWN &STORE customer service center.
After the refund, coupons will be retrived. However, if you have already used the fan club benefits without code registeration within the 7 days, or have already registered the ACE membership code, Exchange or refund requests are not available. Please note before purchase.
- All other orders will be dispatched on the following day.
Additional shipping surcharges may apply for rural addresses.
- Shipment delays may occur due to internal warehouse issues.
- We will contact you separately in the case of foreseeable shipping delays and/or sold-out items.
- For items with designated sales period, cancellation is available only during the said period.
Customs and Duties
- International shipments may be subject to customs duties and taxes, which are levied once
the shipment reaches the recipient’s country. Additional charges for customs clearance must be
fulfilled by the recipient.
- SMTOWN &STORE has no control over customs charges. Customs policies vary widely by country.
Please contact your local customs office for more information.
Orders that are returned due to the recipient’s refusal to pay customs duties will not be shipped again.
All charges that occur during the process are the customer’s responsibility.
[How to Return Items]If you wish to return/exchange your item, please submit a Private Inquiry or email us at
[Note Before Exchange/Return]
・The color of the actual product may vary from image depending on your monitor’s
resolution settings. The color and placement of the product label may also vary from image.
- You can only cancel orders that are in [Payment Confirmed] or [Pending Shipment] status.
- Please contact our CS center via email@example.com in order to request for cancellation.
- Change of mind, misdelivery, product defects: Exchange/return requests due to change of mind, misdelivery, or product defects can be submitted via Private Inquiry or Customer Service within 7 days after delivery.
[Items Eligible for Exchange/Return]
- Wrong, damaged, or defective item(s)
[Not Eligible for Exchange/Return]
- Simple change of mind
- Wrong, damaged, or defective items that show signs of post-delivery usage or mishandling
- Made-to-order items, promotional items, and music albums for which a No Return/Exchange
policy is stated on the product page
- Differences in color due to the customer’s monitor resolution and/or photo shoot settings
- Product prints/patterns that differ from product image
- Return packages that do not include the promotional gifts in initial shipment
- Items purchased online from SMTOWN &STORE may not be
exchanged or returned at our offline stores.
- Items purchased from our offline stores may not be exchanged
or returned at SMTOWN &STORE (online).
- Included gift(s) must be returned along with the purchased item(s).
- Exchange/Return policies may vary by item. Please refer to the product pages for details.
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